Problem
Similar to other government agencies, this use case deals with various aspects of an organization, specially in regards Operations and IT and the the common disconnection between the organization's goals and its systems. Some of the problems were:
- Small IT Department and Budget constraints
- High Profile Organization with High complexities
- Government Auditor for Compliance Requirements
- Multi-site support requirements
- CyberSecurity Concerns
- Deep Strategy for business continuity, specially for disaster recovery
- High Availability Requirement
- Enterprise Support (Dynamics) and Customer Facing Services
Solution
As usual, Lexcom went deep in understand the organization's goals and needs, trying to adapt and integrate also the budget constraints. In this case, Lexcom also had to pass the governments's auditor's approval, in order to actually deploy the systems. Some of the solutions applied were:
- IT Strategic Planning and Project Management
- Sharepoint Migration Services and Custom Development
- Helpdesk, Network Operations, WAN and Desktop (including remote) support
- Deployment Services and Terminal Support, including Game Days support
- Office 365 MigrationProcurement Services
- DataCenter Operations Management
- Penetration Testing
- VMWare to HyperV Conversion Services
- Security Compliance Management
